MIT Sloan Distinguished Professor of Management Science Catherine Tucker takes viewers through her recent research looking at the ways algorithms appear to reinforce existing inequalities. She uncovers some surprising underlying reasons, including cost-minimizing, machine learning, and relying on economic history to categorize consumers.
Companies are rapidly deploying artificial intelligence to lessen the burden on service employees and create a more streamlined process. Michelle Shell, Visiting Assistant Professor, Operations & Technology Management, shares how they can successfully integrate AI without losing the trust and satisfaction of their customers.
Steve Tadelis, Sarin Chair in Leadership and Strategy at the University of California, Berkley, Haas School of Business, walks viewers through different ways of increasing consumer confidence in online marketplaces. Each takes an engineering approach to economics: creating testable hypotheses and then using data to
While open collaboration platforms like Wikipedia have dramatically increased the world’s access to educational information, enormous gaps remain that may actually drive economic inequities. New research by Questrom's Dylan Walker and PhD student Kai Zhu uncovers a solution.
Questrom Professor in Management Marshall Van Alstyne and David Austin Professor of Management at MIT Sloan Sinan Aral team up for an insightful look at social media and fake news. The two discuss the perils of both, why existing solutions don’t work, and offer practical