April 20, 2022 Harvard Business Review Analytic Service recently published a white paper on truth, trust, and tech, sponsored by the Boston University Questrom School of...
How has racial bias become more evident in customer service? In this Expert Take, Questrom’s Avi Seidmann, Professor of Information Systems, dives into findings he co-researched...
How has the COVID-19 pandemic shaped our ability to utilize Artificial Intelligence, and how have we adapted AI to respond to the pandemic in turn? In...
Facebook’s recent announcement that it will adopt the brand name Meta signifies a new effort by the technology industry to race towards the next stage of...
MIT Sloan recently published research by Carey Morewedge, Professor in Marketing, about what businesses need to understand about the evolution of consumerism. The article discusses the...
The drop in the Chinese export market has made domestic consumption- and domestic political and economic control- all the more important for the Chinese government. In...
Cryptocurrencies like Bitcoin have exploded in value, but has that growth translated into actual use as a medium of exchange? Dr. Gerry Tsoukalas, Associate Professor of...
Harvard Business Review recently published insight co-authored by Marshall Van Alstyne, Questrom Professor of Management and Professor of Information Systems, on the need to update Section...
Join Marshall Van Alstyne, Questrom Professor in Management, as he hosts a panel of experts, including Andrei Hagiu, Associate Professor of Information Systems, to discuss whether...
Large digital multisided platforms (MSPs) such as Amazon, Alibaba, and Apple’s App Store have made it significantly easier for sellers to reach new consumers. However, as thousands of...
What impact will telemedicine and digital technology have on the U.S. healthcare system? Will telemedicine continue to be popular after COVID? What types of medicine are...
A recent survey conducted over social media by Abraham (Avi) Seidmann, Everett W. Lord Distinguished Faculty Scholar and Professor of Information Systems at Boston University Questrom...
Financial automation, or robo-advising, is a quickly growing industry. Trends such as WallStreetBets, the subreddit that led the GameStop surge, have sparked interest in investing for...
For decades, many businesses have experienced a race to incorporate the newest and best technologies in their organizations. Professor of Information Systems and David J. McGrath...
Sit down with Marcus Collins, Senior Vice President for Social Engagement at the Doner Agency, as he shares his insights on the ways organizations can engage...
The pandemic has increased dependence on online shopping and the way consumers interact with companies. How has the digital purchase journey changed for retailers? Are certain...
Companies are rapidly deploying artificial intelligence to lessen the burden on service employees and create a more streamlined process. Michelle Shell, Visiting Assistant Professor, Operations &...
While open collaboration platforms like Wikipedia have dramatically increased the world’s access to educational information, enormous gaps remain that may actually drive economic inequities. New research...
AI continues to enhance the consumer shopping experience. Chiara Longoni, Assistant Professor of Marketing, recently discussed her article published in the Journal of Marketing — based on...
New research found that consumers’ actions indicate that they don’t value online privacy nearly as much as they say, that individual tracking data is likely worth...
New research from Andrei Hagiu challenges the assumption that it’s possible to use customer data to gain an unbeatable competitive edge.
Even though medical AI can perform with expert-level accuracy and deliver cost-effective care at scale, why do patients overwhelmingly prefer to be seen and diagnosed by...