Vanishing Phone Customer Support is Driving Us All Insane
March 13, 2023 The Washington Post recently published an article discussing the decline of phone customer support, and the impacts...
Abraham "Avi" Seidmann is Professor of Information Systems. His current research and consulting activities focus on medical informatics, electronic commerce, online auctions, information systems, health care management, business process design, project management, and optimal resource allocation. He also conducts research on strategic manufacturing systems, information economics, stochastic processes, and performance modeling for capacity planning and pricing.
March 13, 2023 The Washington Post recently published an article discussing the decline of phone customer support, and the impacts...
How has racial bias become more evident in customer service? In this Expert Take, Questrom’s Avi Seidmann, Professor of Information...
What impact will telemedicine and digital technology have on the U.S. healthcare system? Will telemedicine continue to be popular after...
A recent survey conducted over social media by Abraham (Avi) Seidmann, Everett W. Lord Distinguished Faculty Scholar and Professor of...
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