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    A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

    A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

    Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

    Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

    Busted brackets & budgets: Don’t let March Madness derail your finances 

    Bracing for impact: Supreme Court to hear arguments on TikTok ban Friday 

    What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

    What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

    Why Christmas trees in Europe are so much cheaper than in Canada 

    Why Christmas trees in Europe are so much cheaper than in Canada 

    Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

    Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

    Here’s why economists are so worried about soaring US debt levels 

    The door is open for Musk’s DOGE to achieve a quick win: Slashing billions of dollars in fraud in federal programs like Medicare 

    Beyond the Spotlight: The Realities of Content Creation in a $500 Billion Industry 

    Beyond the Spotlight: The Realities of Content Creation in a $500 Billion Industry 

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    Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

    Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Real Estate Ripples from a Landmark Settlement

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    The Hidden Wisdom of Cultural Pushback

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Fusion Strategy: Navigating the Industrial Evolution

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    SCOTUS: Exploring the Future of Content Moderation, Internet Law, and Free Speech

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Unleashing the Power of Discovery in Leadership and Organizational Change

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Transforming Employee Development with Generative AI

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Bridging the Classroom to the Real World

    Better Health Economics: An Introduction for Everyone

    Better Health Economics: An Introduction for Everyone

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    A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

    A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

    Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

    Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

    Busted brackets & budgets: Don’t let March Madness derail your finances 

    Bracing for impact: Supreme Court to hear arguments on TikTok ban Friday 

    What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

    What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

    Why Christmas trees in Europe are so much cheaper than in Canada 

    Why Christmas trees in Europe are so much cheaper than in Canada 

    Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

    Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

    Here’s why economists are so worried about soaring US debt levels 

    The door is open for Musk’s DOGE to achieve a quick win: Slashing billions of dollars in fraud in federal programs like Medicare 

    The Perils of Voice Veneer: The Case of Disneyland Puppeteers’ Unionization Efforts 

    The Perils of Voice Veneer: The Case of Disneyland Puppeteers’ Unionization Efforts 

    Here’s why economists are so worried about soaring US debt levels 

    Egg nog and networking 

    Trending Tags

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      How Retailers Can Capitalize on the “Refund Effect”

      Research: When Prototypes Don’t Yield Useful Insights 

      Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

      Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

      How Retailers Can Capitalize on the “Refund Effect”

      We’re Still Lonely at Work

      How Retailers Can Capitalize on the “Refund Effect”

      17 Team-Building Activities for In-Person, Remote, and Hybrid Teams

      3 Ways to Support Employees with Bipolar Disorder

      3 Ways to Support Employees with Bipolar Disorder

      Will That Marketplace Succeed?

      Will That Marketplace Succeed?

      How Retailers Can Capitalize on the “Refund Effect”

      Research: Why Companies Should Disclose Their Lack of Progress on DEI 

      Tech at Work: How the End of Cookies Will Transform Digital Marketing 

      Tech at Work: How the End of Cookies Will Transform Digital Marketing 

      How Retailers Can Capitalize on the “Refund Effect”

      How Automakers Can Address Resistance to Self-Driving Cars

      Trending Tags

      • Questrom Book Club
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      • Our Insights
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        A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

        A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

        Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

        Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

        Busted brackets & budgets: Don’t let March Madness derail your finances 

        Bracing for impact: Supreme Court to hear arguments on TikTok ban Friday 

        What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

        What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

        Why Christmas trees in Europe are so much cheaper than in Canada 

        Why Christmas trees in Europe are so much cheaper than in Canada 

        Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

        Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

        Here’s why economists are so worried about soaring US debt levels 

        The door is open for Musk’s DOGE to achieve a quick win: Slashing billions of dollars in fraud in federal programs like Medicare 

        Beyond the Spotlight: The Realities of Content Creation in a $500 Billion Industry 

        Beyond the Spotlight: The Realities of Content Creation in a $500 Billion Industry 

      • Videos & Podcast
        • All
        • Podcast
        • Videos
        Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

        Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        Real Estate Ripples from a Landmark Settlement

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        The Hidden Wisdom of Cultural Pushback

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        Fusion Strategy: Navigating the Industrial Evolution

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        SCOTUS: Exploring the Future of Content Moderation, Internet Law, and Free Speech

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        Unleashing the Power of Discovery in Leadership and Organizational Change

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        Transforming Employee Development with Generative AI

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        Bridging the Classroom to the Real World

        Better Health Economics: An Introduction for Everyone

        Better Health Economics: An Introduction for Everyone

      • Insights Events
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      • In the Media
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        A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

        A Sustainable Future Prof. Andrew King, Boston University, on the Replication Crisis in Sustainable Investing

        Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

        Is capitalism falling out of favor? We analyzed 400,000 news stories to find out

        Busted brackets & budgets: Don’t let March Madness derail your finances 

        Bracing for impact: Supreme Court to hear arguments on TikTok ban Friday 

        What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

        What are pharmacy benefit managers? A health economist explains how lack of competition drives up drug prices for everyone

        Why Christmas trees in Europe are so much cheaper than in Canada 

        Why Christmas trees in Europe are so much cheaper than in Canada 

        Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

        Public EV Chargers Are Good For The Planet. They’re Also Good For Business. 

        Here’s why economists are so worried about soaring US debt levels 

        The door is open for Musk’s DOGE to achieve a quick win: Slashing billions of dollars in fraud in federal programs like Medicare 

        The Perils of Voice Veneer: The Case of Disneyland Puppeteers’ Unionization Efforts 

        The Perils of Voice Veneer: The Case of Disneyland Puppeteers’ Unionization Efforts 

        Here’s why economists are so worried about soaring US debt levels 

        Egg nog and networking 

        Trending Tags

        • Publications
          • All
          • Books
          • Harvard Business Review
          • Journals
          • Sloan Management Review
          How Retailers Can Capitalize on the “Refund Effect”

          Research: When Prototypes Don’t Yield Useful Insights 

          Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

          Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

          How Retailers Can Capitalize on the “Refund Effect”

          We’re Still Lonely at Work

          How Retailers Can Capitalize on the “Refund Effect”

          17 Team-Building Activities for In-Person, Remote, and Hybrid Teams

          3 Ways to Support Employees with Bipolar Disorder

          3 Ways to Support Employees with Bipolar Disorder

          Will That Marketplace Succeed?

          Will That Marketplace Succeed?

          How Retailers Can Capitalize on the “Refund Effect”

          Research: Why Companies Should Disclose Their Lack of Progress on DEI 

          Tech at Work: How the End of Cookies Will Transform Digital Marketing 

          Tech at Work: How the End of Cookies Will Transform Digital Marketing 

          How Retailers Can Capitalize on the “Refund Effect”

          How Automakers Can Address Resistance to Self-Driving Cars

          Trending Tags

          • Questrom Book Club
          Insights@Questrom
          Home Multimedia Videos Expert Take

          Expert Take: Racial Bias in Customer Service

          Avi SeidmannbyAvi Seidmann
          February 24, 2022
          in Expert Take
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          How has racial bias become more evident in customer service? In this Expert Take, Questrom’s Avi Seidmann, Professor of Information Systems, dives into findings he co-researched on racial biases in customer service across industries and offers a practical yet powerful recommendation for companies to address the issue within their own hierarchies.

          Avi Seidmann

          Avi Seidmann

          Abraham "Avi" Seidmann is Professor of Information Systems. His current research and consulting activities focus on medical informatics, electronic commerce, online auctions, information systems, health care management, business process design, project management, and optimal resource allocation. He also conducts research on strategic manufacturing systems, information economics, stochastic processes, and performance modeling for capacity planning and pricing.

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