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Expert Take: Racial Bias in Customer Service

Avi Seidmann



How has racial bias become more evident in customer service? In this Expert Take, Questrom’s Avi Seidmann, Professor of Information Systems, dives into findings he co-researched on racial biases in customer service across industries and offers a practical yet powerful recommendation for companies to address the issue within their own hierarchies.

Abraham "Avi" Seidmann is Professor of Information Systems. His current research and consulting activities focus on medical informatics, electronic commerce, online auctions, information systems, health care management, business process design, project management, and optimal resource allocation. He also conducts research on strategic manufacturing systems, information economics, stochastic processes, and performance modeling for capacity planning and pricing.

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