Chrysanthos (Chris) Dellarocas is Associate Provost for Digital Learning & Innovation at Boston University and Richard C. Shipley Professor of Management at the Questrom School of Business. He is one of the world’s most cited scholars in the fields of online reputation and social media and has consulted on these subjects for corporations and the U.S. Federal Government. As Associate Provost of Digital Learning & Innovation, Dellarocas leads the advancement of activities that enhance education at Boston University through the strategic use of digital technologies.