• About Us
  • Get Insights to Your Inbox
Monday, March 27, 2023
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Insights@Questrom
  • Our Insights
    • All
    • Business Challenges
    • Business Education
    • Business Functions
    Starbucks fans are steamed:

    Starbucks fans are steamed:

    Is Creativity in Advertising Dead in the age of AI?

    Is Creativity in Advertising Dead in the age of AI?

    How Higher Ed Can Contend with Learning Platforms

    How Higher Ed Can Contend with Learning Platforms

    RxPass smartphone interface. (Amazon Photo)

    Meet Amazon’s New Prescription Plan: RxPass

    Inflation Cools, Prices Remain High

    Inflation Cools, Prices Remain High

    MBA Case Competitions: Meet Boston University’s Master Case Coach

    MBA Case Competitions: Meet Boston University’s Master Case Coach

    How Will AI & Machine Learning Impact Your Business?

    Do People Believe Generative AI?

    Buying gifts? Why ‘buy now, pay later’ could be a dangerous option for many holiday shoppers

    Buying gifts? Why ‘buy now, pay later’ could be a dangerous option for many holiday shoppers

  • Videos & Podcast
    • All
    • Podcast
    • Videos
    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    AI: What is it and how will impact business?

    Is Creativity in Advertising Dead in the age of AI?

    Is Creativity in Advertising Dead in the age of AI?

    How Higher Ed Can Contend with Learning Platforms

    How Higher Ed Can Contend with Learning Platforms

    How Companies Deal with Disruption

    How Companies Deal with Disruption

    Money: It’s created. It’s destroyed. But what is it?

    Money: It’s created. It’s destroyed. But what is it?

    Blockchain, Beyond Crypto

    Blockchain, Beyond Crypto

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    S1:E2 What the FTX?

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Gender Differences and the Job Search

    Gender Differences and the Job Search

  • Insights Events
    • Events
    • Insights Live
    • Questrom Institute Events
  • In the Media
    • All
    • BU Today
    • Global Media
    • Local Media
    • National Media
    • Op-Ed
    • The Brink
    Could This Meeting Have Been an Email?

    Could This Meeting Have Been an Email?

    Bankers Are Scoring Big Profits as Rates Soar. Now They’re Facing a Backlash

    Bankers Are Scoring Big Profits as Rates Soar. Now They’re Facing a Backlash

    A Risk Management Nightmare at Silicon Valley Bank

    A Risk Management Nightmare at Silicon Valley Bank

    SVB Crisis: What happened and what’s ahead?

    SVB Crisis: What happened and what’s ahead?

    Why are Banks Failing and Does That Herald Another Financial Crisis?

    Why are Banks Failing and Does That Herald Another Financial Crisis?

    Companies Scramble to Meet Payroll, Pay Bills After SVB’s Swift Failure

    Companies Scramble to Meet Payroll, Pay Bills After SVB’s Swift Failure

    Million-Dollar Teardowns

    Million-Dollar Teardowns

    Can We Trust ChatGPT and Artificial Intelligence to do Humans’ Work?

    Can We Trust ChatGPT and Artificial Intelligence to do Humans’ Work?

    [WalletHub] Expert Thoughts on Chase Freedom Unlimited

    Best Car Insurance Companies

    Trending Tags

    • Publications
      • All
      • Books
      • Harvard Business Review
      • Journals
      • Sloan Management Review
      Will Generative AI Create a New Era of Search Competition?

      Will Generative AI Create a New Era of Search Competition?

      ‘Your Messaging Sucks’

      ‘Your Messaging Sucks’

      How Coworking Spaces Impact Employee Well-Being

      How Coworking Spaces Impact Employee Well-Being

      Will Salary Transparency Laws Change Employee Compensation?

      Will Salary Transparency Laws Change Employee Compensation?

      Heroes from Above But Not (Always) from Within? Gig workers’ reactions to the sudden public moralization of their work

      Heroes from Above But Not (Always) from Within? Gig workers’ reactions to the sudden public moralization of their work

      To Encourage Patients to Fill Prescriptions, Fix Copays

      To Encourage Patients to Fill Prescriptions, Fix Copays

      Is Tesla’s Era of Dominance Coming to an End? What Experts Say

      Is Tesla’s Era of Dominance Coming to an End? What Experts Say

      ESG Investing

      ESG Investing Isn’t Designed to Save the Planet

      Epinephrine Autoinjector Costs Remain High for Some Patients with Private Insurance

      Epinephrine Autoinjector Costs Remain High for Some Patients with Private Insurance

      Trending Tags

      Insights@Questrom
      • Our Insights
        • All
        • Business Challenges
        • Business Education
        • Business Functions
        Starbucks fans are steamed:

        Starbucks fans are steamed:

        Is Creativity in Advertising Dead in the age of AI?

        Is Creativity in Advertising Dead in the age of AI?

        How Higher Ed Can Contend with Learning Platforms

        How Higher Ed Can Contend with Learning Platforms

        RxPass smartphone interface. (Amazon Photo)

        Meet Amazon’s New Prescription Plan: RxPass

        Inflation Cools, Prices Remain High

        Inflation Cools, Prices Remain High

        MBA Case Competitions: Meet Boston University’s Master Case Coach

        MBA Case Competitions: Meet Boston University’s Master Case Coach

        How Will AI & Machine Learning Impact Your Business?

        Do People Believe Generative AI?

        Buying gifts? Why ‘buy now, pay later’ could be a dangerous option for many holiday shoppers

        Buying gifts? Why ‘buy now, pay later’ could be a dangerous option for many holiday shoppers

      • Videos & Podcast
        • All
        • Podcast
        • Videos
        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        AI: What is it and how will impact business?

        Is Creativity in Advertising Dead in the age of AI?

        Is Creativity in Advertising Dead in the age of AI?

        How Higher Ed Can Contend with Learning Platforms

        How Higher Ed Can Contend with Learning Platforms

        How Companies Deal with Disruption

        How Companies Deal with Disruption

        Money: It’s created. It’s destroyed. But what is it?

        Money: It’s created. It’s destroyed. But what is it?

        Blockchain, Beyond Crypto

        Blockchain, Beyond Crypto

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        S1:E2 What the FTX?

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

        Gender Differences and the Job Search

        Gender Differences and the Job Search

      • Insights Events
        • Events
        • Insights Live
        • Questrom Institute Events
      • In the Media
        • All
        • BU Today
        • Global Media
        • Local Media
        • National Media
        • Op-Ed
        • The Brink
        Could This Meeting Have Been an Email?

        Could This Meeting Have Been an Email?

        Bankers Are Scoring Big Profits as Rates Soar. Now They’re Facing a Backlash

        Bankers Are Scoring Big Profits as Rates Soar. Now They’re Facing a Backlash

        A Risk Management Nightmare at Silicon Valley Bank

        A Risk Management Nightmare at Silicon Valley Bank

        SVB Crisis: What happened and what’s ahead?

        SVB Crisis: What happened and what’s ahead?

        Why are Banks Failing and Does That Herald Another Financial Crisis?

        Why are Banks Failing and Does That Herald Another Financial Crisis?

        Companies Scramble to Meet Payroll, Pay Bills After SVB’s Swift Failure

        Companies Scramble to Meet Payroll, Pay Bills After SVB’s Swift Failure

        Million-Dollar Teardowns

        Million-Dollar Teardowns

        Can We Trust ChatGPT and Artificial Intelligence to do Humans’ Work?

        Can We Trust ChatGPT and Artificial Intelligence to do Humans’ Work?

        [WalletHub] Expert Thoughts on Chase Freedom Unlimited

        Best Car Insurance Companies

        Trending Tags

        • Publications
          • All
          • Books
          • Harvard Business Review
          • Journals
          • Sloan Management Review
          Will Generative AI Create a New Era of Search Competition?

          Will Generative AI Create a New Era of Search Competition?

          ‘Your Messaging Sucks’

          ‘Your Messaging Sucks’

          How Coworking Spaces Impact Employee Well-Being

          How Coworking Spaces Impact Employee Well-Being

          Will Salary Transparency Laws Change Employee Compensation?

          Will Salary Transparency Laws Change Employee Compensation?

          Heroes from Above But Not (Always) from Within? Gig workers’ reactions to the sudden public moralization of their work

          Heroes from Above But Not (Always) from Within? Gig workers’ reactions to the sudden public moralization of their work

          To Encourage Patients to Fill Prescriptions, Fix Copays

          To Encourage Patients to Fill Prescriptions, Fix Copays

          Is Tesla’s Era of Dominance Coming to an End? What Experts Say

          Is Tesla’s Era of Dominance Coming to an End? What Experts Say

          ESG Investing

          ESG Investing Isn’t Designed to Save the Planet

          Epinephrine Autoinjector Costs Remain High for Some Patients with Private Insurance

          Epinephrine Autoinjector Costs Remain High for Some Patients with Private Insurance

          Trending Tags

          Insights@Questrom
          Home Our Insights Business Functions

          Questrom Team Learning

          Sandra Deacon CarrPaul HutchinsonJennifer MandolesebySandra Deacon Carr,Paul Hutchinsonand1 others
          July 23, 2021
          in Business Functions, Leadership & Management
          16
          A A
          Questrom Team Learning

          Ambitious smart african black female employee speaking at diverse meeting share creative idea opinion at group briefing while jealous envious skeptical male coworkers looking listening to colleague

          Team learning has become more important than ever as remote work technologies enable easier collaboration across great distances. In this Insights Q&A, three Questrom professors specializing in Management and Organizations- Master Lecturer Dr. Sandi Deacon Carr, Senior Lecturer Dr. Paul “Hutch” Hutchinson, and Senior Lecturer Jennifer Mandolese- discuss their work on Questrom Team Learning, a project aimed at supporting the ability of students to learn and work in group settings.

          What is Questrom Team Learning?

          Questrom Team Learning (QTL) Services provides support to both undergraduate and graduate programs in business education. Its focus is on enabling successful academic team learning experiences by providing resources and support to both faculty and students who engage teamwork practices in their courses. QTL supports the teaching of best practices for teamwork, including virtual teams, and the development of critical collaboration and communication skills which are critical to career success and advancement.

          What prepared you to study and advance team learning and collaboration?

          Our team has been focused on team learning since the “Center for Team Learning” was created more than 25 years ago. Now known as Questrom Team Learning Services, QTL faculty and staff have focused on supporting team learning efforts at Questrom through research, team facilitation, faculty consultation, student team mediations, and through the development of the Team Learning Assistant.

          Much of your research can be accessed via the Questrom Team Learning website. What motivated you to build this site?

          We have observed the tremendous need for resources on teamwork and collaboration, not only at Questrom, but throughout Boston University. Many Questrom courses across all programs use teams, so providing resources and best practices through this website is extremely helpful to both faculty and students. Also, BU’s new general education program, the BU Hub, requires that all students across the university take courses or co-curriculars to develop skills in Teamwork/Collaboration, which makes this site an important resource for our university colleagues more broadly. It is a great opportunity to showcase the research and best practices we have developed, enabling Questrom to lead the way in the teaming conversation.

          How did you develop these team building strategies? What research informed your recommendations?

          It is important for us to reframe this question: rather than team building strategies, we prefer to reference teaming or teamwork and collaboration strategies. Those go much further than traditional team building approaches.

          We have developed these strategies through a combination of research and professional/practical experience. Professional teambuilding experience brought two of us to Questrom in the first place, and all three of us have been involved in the course design and development of our required undergraduate course on teaming, in addition to other undergraduate electives and required courses in the Questrom Graduate programs, specifically the MS in Business Analytics, the Full Time MBA, and the Online MBA.

          How does Questrom Team Learning differ from similar attempts to centralize collaborative learning processes?

          One key differentiator for our approach at Questrom is that we take a more brain-based approach to developing teaming skills. Most academic disciplines operate in the neocortex, where performance can be developed through studying, exams, etc. But Teaming is behavioral and operates in the limbic system of the brain. The key difference is that you could perform well on an exam and demonstrate your intellectual understanding of a topic like emotional intelligence, but then lose your temper regularly in team meetings. It is the difference between “knowing” it intellectually and being able to “do” it in practice.

          Developing these skills on the behavioral level requires more time and reflection as well as an iterative approach to the curriculum where students are cycling through numerous teams, each providing a bit more insight and growth for the student. This cyclical, reflective process allows for students to focus on their own self-awareness and personal growth.

          Additionally, much of the teaming curriculum is embedded and integrated into larger capstone or core projects, meaning the lessons are delivered in service to a larger project rather than as an additional “teaming” project. This helps the students see the relevancy of the learning without adding extra work into the curriculum. Many of our peer institutions attempt a more intensive approach of teaming, especially at the graduate program, but a one-week deep dive of content does not allow for the growth needed to perform the skills needed for effective teaming.

          How do you keep QTL up to date on the latest innovations in this field of study?

          We are constantly researching to update our knowledge as well our ability to deliver it as part of our curriculum and QTL consulting services. We have developed these strategies through classics like Katzenbach & Smith’s The Wisdom of Teams, Barkley, Major, & Cross’s Collaborative Learning Techniques, and great contemporary HBR articles like Haas & Mortensen’s “Secrets of Great Teamwork”. We are also avid consumers of TED Talks and podcasts (Teamistry and WorkLife with Adam Grant are two great examples) to expand our thinking and ground it in current organizational practices. Teaming also requires a variety of skills such as decision making, emotional intelligence, feedback, conflict resolution, etc. Each of those areas have their own base of research and serve as contributions to the overall curriculum of teaming.

          What do you feel is most important for people to know about best practices for effective teamwork and collaboration?

          The best teaming practices focus on both task and process concerns. The tasks are the “stuff” that needs to be completed, but the process is the “how” we get it done. Teams often rush into task-oriented delegation as a way to work together, but only focusing on the tasks means you miss the opportunities provided by effective team process that are based in research and best practices. In our experience, ignoring one or the other (where you are part of or facilitating teams) creates the process losses that make so many people fear teamwork.

          Every team is different, and members need to spend the time to agree on how they are going to accomplish their established tasks, but also to consider how they will make decisions, address conflict, and what behaviors they expect of each other in order to make a team function well. Humans are programmed to be social, but this tends to mean that we take a lot for granted in each new team experience, so part of the fun of our work is helping teams recognize these expectations we naturally form for others and help them construct norms that the entire team can agree on.

          How can students and faculty members access and utilize the Questrom Team Learning website?

          The site is designed with separate sections for Faculty and Student Resources. The Faculty Resources section is meant to help faculty who are considering using teams, or who have decided to use teams in their courses. It highlights key decisions that faculty need to make as well as best practices for setting up teamwork success within the context of a course.

          The Student Resources section is aimed at helping students navigate the process of teaming – from the initial team introductions, to setting expectations, to managing performance, providing peer feedback, and resolving conflicts.

          ABOUT OUR EXPERTS

          Dr. Sandi Deacon Carr is the Faculty Director of Questrom Team Learning Services. She supports the many student teams and courses that engage team learning throughout the undergraduate program at Questrom. She collaborates with faculty to develop the teaming curriculum at Questrom, and more broadly at the university through the BU Cross-College Challenge. She teaches courses in leadership, organizational behavior, teamwork and collaboration, and career management, and is co-author of The Team Learning Assistant.

          Dr. Paul J. “Hutch” Hutchinson is a Senior Lecturer at Boston University Questrom School of Business teaching in both the undergraduate and graduate programs. He has worked with over 50,000 participants in teambuilding and leadership programs since he began practicing experiential education in 1996 and has facilitated professional managers and executive teams from industry and nonprofit organizations to help them develop effective team processes.

          Jennifer Mandolese is a Faculty Consultant/Facilitator for Questrom Team Learning, where she supports faculty regarding team curriculum design. She is the Administrator for the Team Learning Assistant software program, a team management tool that improves teaming experiences.

          ABOUT OUR EXPERTS

          SANDI DEACON CARR

          Master Lecturer, Management & Organizations

          Dr. Sandi Deacon Carr is the Faculty Director of Questrom Team Learning Services. She supports the many student teams and courses that engage team learning throughout the undergraduate program at Questrom. She collaborates with faculty to develop the teaming curriculum at Questrom, and more broadly at the university through the BU Cross-College Challenge. She teaches courses in leadership, organizational behavior, teamwork and collaboration, and career management, and is co-author of The Team Learning Assistant.

           

          PAUL J. “HUTCH” HUTCHINSON

          Senior Lecturer, Management & Organizations

          Dr. Paul J. “Hutch” Hutchinson is a Senior Lecturer at Boston University Questrom School of Business teaching in both the undergraduate and graduate programs. He has worked with over 50,000 participants in teambuilding and leadership programs since he began practicing experiential education in 1996 and has facilitated professional managers and executive teams from industry and nonprofit organizations to help them develop effective team processes.

           

          JENNIFER MANDOLESE

          Senior Lecturer, Management & Organizations

          Jennifer Mandolese is a Faculty Consultant/Facilitator for Questrom Team Learning, where she supports faculty regarding team curriculum design. She is the Administrator for the Team Learning Assistant software program, a team management tool that improves teaming experiences.

          Tags: Jennifer MandoleseLeadershipPaul "Hutch" HutchinsonSandi Deacon CarrTeam LearningTeams
          Share2Tweet1ShareShareSend
          Sandra Deacon Carr

          Sandra Deacon Carr

          Sandra Deacon Carr is a Master Lecturer in the Organizational Behavior Department at Boston University Questrom School of Business where she has been teaching courses in organizational behavior, leadership, management, career development, and team learning for more than 30 years. She serves as the Faculty Director of the Boston University Cross-College Challenge (XCC), the signature experience of the BU Hub. In this role she oversees the development, implementation, and assessment of the XCC, drives faculty and student recruitment, and leads the development of strategic partnerships for XCC. Dr. Deacon Carr is also the Faculty Director of Questrom Team Learning Services, where she works with both faculty and students on a variety of team-related issues.

          Paul Hutchinson

          Paul Hutchinson

          Paul J. Hutchinson, "Hutch", is a Senior Lecturer at Boston University Questrom School of Business teaching in both the undergraduate and MBA programs. Hutch has worked with over 50,000 participants in teambuilding and leadership programs since he began practicing experiential education in 1996. Hutch’s recent professional work has focused on utilizing emerging technologies to enhance experiential learning, from GPS-based urban adventures to virtual teambuilding on-line.

          Jennifer Mandolese

          Jennifer Mandolese

          Related Posts

          Starbucks fans are steamed:
          Business Policy & Markets

          Starbucks fans are steamed:

          March 14, 2023
          Is Creativity in Advertising Dead in the age of AI?
          Digital Business

          Is Creativity in Advertising Dead in the age of AI?

          March 8, 2023
          Inflation Cools, Prices Remain High
          Business Policy & Markets

          Inflation Cools, Prices Remain High

          February 23, 2023
          Understanding the Challenges of the Airline Industry
          Business Policy & Markets

          Understanding the Challenges of the Airline Industry

          December 8, 2022
          Insights Live Recap: When Women Lead with Julia Boorstin
          Events

          Insights Live Recap: When Women Lead with Julia Boorstin

          December 8, 2022
          Have we forgotten the true meaning of Labor Day?
          Business Education

          Have we forgotten the true meaning of Labor Day?

          September 15, 2022
          Food Delivery Platforms: Worth the Bite Out of Revenue for Restaurants, or has the Relationship Spoiled?
          Business Challenges

          Food Delivery Platforms: Worth the Bite Out of Revenue for Restaurants, or has the Relationship Spoiled?

          July 19, 2022
          New Recipe for Restaurant, App contract
          Journals

          New Recipe for Restaurant, App contract

          June 2, 2022

          Upcoming Events

          12 April 2023

          Insights@Questrom Live: A Conversation with Jerold Zimmerman

          Questrom Executive Dining Rooms, 595 Commonwealth Avenue, Fourth Floor, Boston, MA, 02215

          View Detail
          Check back soon for upcoming events

          Missed an Event? Click Here to Watch Previous Insights Live Events

          Get Our Insights Newsletter

          Get Insights straight to your inbox by signing up now.

            Popular Insights

            • Inflation Cools, Prices Remain High

              Inflation Cools, Prices Remain High

              21 shares
              Share 8 Tweet 5
            • Ethical Implications of ChatGPT in the Educational Setting

              18 shares
              Share 7 Tweet 5
            • Silicon Valley Bank: Blame and Ethics of the Failure

              11 shares
              Share 4 Tweet 3
            • How Serious is “Reverse Discrimination”?

              9 shares
              Share 4 Tweet 2
            • Would you buy a car from this man?

              8 shares
              Share 3 Tweet 2

            Boston University Questrom School of Business
            595 Commonwealth Avenue
            Boston, MA 02215

            Follow Us

            Newsletter

            © 2023 Trustees of Boston University

            • About Us
            • Digital Business Institute
            • Human Resource Policy Institute
            • Susilo Institute for Ethics in the Global Economy
            Generic selectors
            Exact matches only
            Search in title
            Search in content
            Post Type Selectors
            • Business Challenges
              • Business Policy & Markets
              • Digital Business
              • Diversity, Equity & Inclusion
              • Entrepreneurship & Innovation
              • Future of Work
              • Health, Biopharma, & Health-Tech
              • Risk
              • Social Impact
            • Business Functions
              • Corporate Strategy
              • Finance & Accounting
              • Innovation
              • Leadership & Management
              • Marketing
              • Operations
              • Technology
            • Publications
              • Journals
              • Harvard Business Review
              • Sloan Management Review
            • Insights Events
              • All Events
              • Insights Live
              • Questrom Institute Events
            • Videos & Podcast
              • Videos
              • Insights@Questrom Podcast
              • Podcast
            • Voices in the Media
            • Our Experts

            © 2023 Trustees of Boston University

            Welcome Back!

            Sign In with Linked In
            OR

            Login to your account below

            Forgotten Password?

            Retrieve your password

            Please enter your username or email address to reset your password.

            Log In
            Suggest Topic
            X

            Add New Playlist

            -
            00:00
            00:00

            Queue

            Update Required Flash plugin
            -
            00:00
            00:00