April 25th, 2024
Wall Street Journal recently published an article featuring Constance Hadley, Associate Professor of Management and Organizations, discussing the anxiety that often comes with workplace communication.
Brief messages lacking context, such as “hey” often trigger fear and uncertainty among recipients. With workers spending most of their time communicating across various channels, miscommunications are common. Addressing communication preferences and discomforts is crucial for fostering a more effective and considerate work environment.
“You can say: I was in the middle of deep work when you pinged me ‘hey.’ Even if ‘hey’ is your love language, other people are not receiving it that way,” Hadley adds.
The lack of clear etiquette surrounding instant messaging increases misinterpretations, prompting discussions about appropriate responses and communication norms.
