• About Us
  • Get Insights to Your Inbox
Tuesday, June 17, 2025
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Search in posts
Search in Author
Search Events
Filter by Categories
Action Learning
Artificial Intelligence in Business
Book Club
Books
BU Today
Business Challenges
Business Education
Business Functions
Business Policy & Markets
Corporate Strategy
Digital Business
Digital Business Institute
Diversity, Equity & Inclusion
Entrepreneurship & Innovation
Events
Expert Take
Feature
Finance & Accounting
Future of Business Education
Future of Work
Global Media
Harvard Business Review
Health, Biopharma, & Health-Tech
Human Resources Policy Institute
Innovation
Insights Live
Institute for Sustainable Energy
Journals
Language of Business
Leadership & Management
Local Media
Marketing
Media Mention
Multimedia
National Media
Newsletter Spotlight
Op-Ed
Operations
Opinion
Our Insights
Partners in Business Ethics
Podcast
Publications
Research Institutes
Risk
ScienceDirect
Silicon Valley Bank
Sloan Management Review
Social Impact
Special Series
Susilo Institute for Ethics in the Global Economy
Technology
The Brink
Thinkers50@BUQuestrom: Passion & Purpose
Videos
Insights@Questrom
  • Our Insights
    • All
    • Business Challenges
    • Business Education
    • Business Functions
    In a ‘work-from-anywhere’ world, where are people working?

    ‘Frankly catastrophic’: NIH chief faces Senate questions on budget cuts that threaten Mass.   

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    The US banking safety net has proved its value

    Business school professors’ picks 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Public EV chargers are good for business. Here’s why 

    Trump’s immigration policies will cost Massachusetts billions, experts say

    3 Ways Boston University’s Online MBA Is A Disruptor In Business Education

    How Companies Can Navigate Trump’s Constantly Changing Tariff Policies 

    Boston dockworkers among thousands on strike nationwide 

    High tariffs, immigration crackdown, funding cuts: BU professor warns of ‘Trump Trifecta’ 

    Sen. Elizabeth Warren and Rep. Madeleine Dean demand food and beverage CEOs put a stop to ‘shrinkflation’ 

    Mass. leaders worried for seniors and kids as Trump agenda bill clears House 

  • Videos & Podcast
    • All
    • Podcast
    • Videos
    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Tariffs and Their Economic Impact

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Navigating Internet Privacy: Unpacking Cookies, Dark Patterns, and Future Data Protection Challenges (2)

    Beyond Prototypes: Rethinking Innovation in Complex Ecosystems with Prof. Douglas Hannah

    Beyond Prototypes: Rethinking Innovation in Complex Ecosystems with Prof. Douglas Hannah

    Is Business Broken? Season 2 out now! 

    Is Business Broken? Season 2 out now! 

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Redefining Retirement: Navigating Emotional and Social Transitions with Insightful Strategies

    Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

    Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Real Estate Ripples from a Landmark Settlement

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    The Hidden Wisdom of Cultural Pushback

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Fusion Strategy: Navigating the Industrial Evolution

  • Insights Events
    • Events
    • Insights Live
    • Questrom Institute Events
  • In the Media
    • All
    • BU Today
    • Global Media
    • Local Media
    • National Media
    • Op-Ed
    • The Brink
    In a ‘work-from-anywhere’ world, where are people working?

    ‘Frankly catastrophic’: NIH chief faces Senate questions on budget cuts that threaten Mass.   

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    The US banking safety net has proved its value

    Business school professors’ picks 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Public EV chargers are good for business. Here’s why 

    Trump’s immigration policies will cost Massachusetts billions, experts say

    3 Ways Boston University’s Online MBA Is A Disruptor In Business Education

    How Companies Can Navigate Trump’s Constantly Changing Tariff Policies 

    Boston dockworkers among thousands on strike nationwide 

    High tariffs, immigration crackdown, funding cuts: BU professor warns of ‘Trump Trifecta’ 

    Sen. Elizabeth Warren and Rep. Madeleine Dean demand food and beverage CEOs put a stop to ‘shrinkflation’ 

    Mass. leaders worried for seniors and kids as Trump agenda bill clears House 

    What Is ‘Big Law?’ 

    Stop Making Cents: US Mint Moves Forward With Plans to Kill the Penny 

  • Publications
    • All
    • Books
    • Harvard Business Review
    • Journals
    • Sloan Management Review
    How Retailers Can Capitalize on the “Refund Effect”

    Could the GPT Store Turn ChatGPT into a Platform Powerhouse? 

    How Retailers Can Capitalize on the “Refund Effect”

    How to Monetize Volunteer-Driven Platforms 

    How Retailers Can Capitalize on the “Refund Effect”

    Leading Global Teams Effectively 

    How Retailers Can Capitalize on the “Refund Effect”

    Research: When Prototypes Don’t Yield Useful Insights 

    Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

    Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

    How Retailers Can Capitalize on the “Refund Effect”

    We’re Still Lonely at Work

    How Retailers Can Capitalize on the “Refund Effect”

    17 Team-Building Activities for In-Person, Remote, and Hybrid Teams

    3 Ways to Support Employees with Bipolar Disorder

    3 Ways to Support Employees with Bipolar Disorder

    Will That Marketplace Succeed?

    Will That Marketplace Succeed?

  • Questrom Book Club
Insights@Questrom
  • Our Insights
    • All
    • Business Challenges
    • Business Education
    • Business Functions
    In a ‘work-from-anywhere’ world, where are people working?

    ‘Frankly catastrophic’: NIH chief faces Senate questions on budget cuts that threaten Mass.   

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    The US banking safety net has proved its value

    Business school professors’ picks 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Public EV chargers are good for business. Here’s why 

    Trump’s immigration policies will cost Massachusetts billions, experts say

    3 Ways Boston University’s Online MBA Is A Disruptor In Business Education

    How Companies Can Navigate Trump’s Constantly Changing Tariff Policies 

    Boston dockworkers among thousands on strike nationwide 

    High tariffs, immigration crackdown, funding cuts: BU professor warns of ‘Trump Trifecta’ 

    Sen. Elizabeth Warren and Rep. Madeleine Dean demand food and beverage CEOs put a stop to ‘shrinkflation’ 

    Mass. leaders worried for seniors and kids as Trump agenda bill clears House 

  • Videos & Podcast
    • All
    • Podcast
    • Videos
    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Tariffs and Their Economic Impact

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Navigating Internet Privacy: Unpacking Cookies, Dark Patterns, and Future Data Protection Challenges (2)

    Beyond Prototypes: Rethinking Innovation in Complex Ecosystems with Prof. Douglas Hannah

    Beyond Prototypes: Rethinking Innovation in Complex Ecosystems with Prof. Douglas Hannah

    Is Business Broken? Season 2 out now! 

    Is Business Broken? Season 2 out now! 

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Redefining Retirement: Navigating Emotional and Social Transitions with Insightful Strategies

    Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

    Life After Cookies: Who Uses Google’s Privacy Sandbox? – Garrett Johnson

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Real Estate Ripples from a Landmark Settlement

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    The Hidden Wisdom of Cultural Pushback

    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Fusion Strategy: Navigating the Industrial Evolution

  • Insights Events
    • Events
    • Insights Live
    • Questrom Institute Events
  • In the Media
    • All
    • BU Today
    • Global Media
    • Local Media
    • National Media
    • Op-Ed
    • The Brink
    In a ‘work-from-anywhere’ world, where are people working?

    ‘Frankly catastrophic’: NIH chief faces Senate questions on budget cuts that threaten Mass.   

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    For Trump’s ‘no taxes on tips,’ the devil is in the details

    The US banking safety net has proved its value

    Business school professors’ picks 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Apple says its App Store helped generate $1.3T in billings and sales, most without a commission 

    Public EV chargers are good for business. Here’s why 

    Trump’s immigration policies will cost Massachusetts billions, experts say

    3 Ways Boston University’s Online MBA Is A Disruptor In Business Education

    How Companies Can Navigate Trump’s Constantly Changing Tariff Policies 

    Boston dockworkers among thousands on strike nationwide 

    High tariffs, immigration crackdown, funding cuts: BU professor warns of ‘Trump Trifecta’ 

    Sen. Elizabeth Warren and Rep. Madeleine Dean demand food and beverage CEOs put a stop to ‘shrinkflation’ 

    Mass. leaders worried for seniors and kids as Trump agenda bill clears House 

    What Is ‘Big Law?’ 

    Stop Making Cents: US Mint Moves Forward With Plans to Kill the Penny 

  • Publications
    • All
    • Books
    • Harvard Business Review
    • Journals
    • Sloan Management Review
    How Retailers Can Capitalize on the “Refund Effect”

    Could the GPT Store Turn ChatGPT into a Platform Powerhouse? 

    How Retailers Can Capitalize on the “Refund Effect”

    How to Monetize Volunteer-Driven Platforms 

    How Retailers Can Capitalize on the “Refund Effect”

    Leading Global Teams Effectively 

    How Retailers Can Capitalize on the “Refund Effect”

    Research: When Prototypes Don’t Yield Useful Insights 

    Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

    Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

    How Retailers Can Capitalize on the “Refund Effect”

    We’re Still Lonely at Work

    How Retailers Can Capitalize on the “Refund Effect”

    17 Team-Building Activities for In-Person, Remote, and Hybrid Teams

    3 Ways to Support Employees with Bipolar Disorder

    3 Ways to Support Employees with Bipolar Disorder

    Will That Marketplace Succeed?

    Will That Marketplace Succeed?

  • Questrom Book Club
Insights@Questrom
Home Special Series Artificial Intelligence in Business

“Apologies for the confusion. I’ve made a mistake…”

Dave EpsteinbyDave Epstein
July 12, 2023
in Artificial Intelligence in Business, Feature, Our Insights
308
0
“Apologies for the confusion. I’ve made a mistake…”
Share on FacebookShare on TwitterShare on LinkedIn

Programming with ChatGPT

Rather than perform an exercise just for the sake of it, like writing fortunes for fortune cookies, which it does successfully in under a minute, I waited for an opportunity to have ChatGPT write a program that really mattered to me.

For example, as I’ve been working with people from Singapore, Australia, Stockholm, and San Francisco, I’ve found myself constantly messing up my time zones, and embarrassingly signing onto Zoom at all the wrong times. So, I asked ChatGPT:

I learned a great deal from this exercise – the good, the bad and the ugly. In the process, I have both a new appreciation for what it can do, as well as very sobering realizations of what it can’t. 

ChatGPT quickly responded with a Python program which, thanks to having programmed at a rudimentary level before, I was able to install and run with ChatGPT’s guidance. The program, like the fortune cookie program, worked the first time. It put up 4 digital clocks on my desktop and helped me get it to startup on reboot. This fit all my fantasies and fears of what it is capable of. Here I was, telling it what I wanted, and it performed. Instead of defining a product spec, block diagramming it, programming it with care taken to make it readable, commented, and debuggable, testing it, debugging it, and finalizing it, I could leave all the details up to the AI, and get on with my work.  And it cost me near nothing to do it – no programmers, no meetings, no time. This is the makings of many job replacements.

Then…, the engineer in me emerged. Maybe I would like analog clocks instead. That would make it nicer. It obliged, but just the hands. So, I asked it to put clock faces on it. Then put it in the corner, shade the faces that displayed night hours, make the cities changeable, put AM and PM on it, make a little digital time for my local time, and… I think you get the idea. I wanted it exactly customized to my taste that I was making up in real time. 

Whereas the first task above took merely minutes, it took 20 hours or more of coaxing to make it perfect. In that process, it did things well, made mistakes, corrected itself (see the title of this piece), and got itself completely confused before I started over by handing it the partially working code and asked it what was wrong. 

Like with Google Maps when you make a wrong turn, it is very accommodating and infinitely patient. It is also very apologetic (a bit too much), so every time I told it the program didn’t work or it didn’t produce what I wanted:

But it showed quite an awareness of some mistakes it made too:

And

During this foray and others like it, we both got confused as to what we changed and what was original, what was working and what wasn’t, and where to go from here. Sounds a lot like human programmers, right? But three times, I simply started a new chat, pasting the code as a prompt with a statement of what my intent was with the program. In all cases, it analyzed it, explained what was wrong, suggested changes to fix it, and we were off and running again. 

Interestingly, however, toward the end when I finally was wrapping up, I asked:

And it responded:

Should I now be mad at it since it was being insubordinate? Why wouldn’t it do this?

I did finish the program to my complete satisfaction. 

While one experience is too little to judge all LLM’s, here are my take-aways about the experience:

It worked. ChatGPT is a capable programmer with the ability to come up with algorithms to solve problems, implement those and debug it when it doesn’t work. 

It makes lots of mistakes. Very human-like, it tries things that on the surface seem to be correct, only to find that it doesn’t quite work that way.  Sometimes it doesn’t know it is making errors, or the functions it relies on don’t do what it expected. When you point out what is not working, however, it is very capable of fixing it.  Interestingly, sometimes it admits to doing something wrong, and can fix it.  Why it made those mistakes in the first place is a puzzle.  Like we are taught in grade school, “Check your work!”.  It could have been fixed before producing the wrong answer in those cases.

It is very, very polite. Patient and apologetic. After the first couple of times, maybe a bit insipid?

I learned a lot about coaxing ChatGPT into doing what I want. I learned a bit more programming techniques, available functions, and an organization process that I employed.  It was, at the risk of anthropomorphizing, fearless.  It makes me want to just do it – just take risks, solve the problem, and don’t think too much.  It is always fixable if it doesn’t work, which is what ChatGPT often did.  

Mostly, I found that today it worked like a partner programmer that made it easy to perfect what I wanted while I spoke to it in a stream of conscious method.  I don’t have to spend hours writing a detailed spec, then delivering that just to find that it wasn’t exactly what I wanted. Indeed, it would have been difficult to justify that for a clock! ChatGPT worked side by side with me, doing the heavy lifting while I kept getting more specific and changing my mind on what I wanted. 

Clearly, this is the beginning.  It does have a way to go.  It may take years to get to the point of building complex programs without making mistakes, but you can feel it coming.  And in a polite and accommodating way. 

When asked to comment on this article, ChatGPT responded:

I am not so sure business leaders will continue to see it just as an assistant as it gets capable of delivering completed tasks.  But that is a great politically correct message.

Thanks, GPT. And I’ve been on time to meetings ever since. 

Tags: Artificial IntelligenceChatGPTCodeDave EpsteinfeaturedProgramming
Dave Epstein

Dave Epstein

Dave is the Executive Director of the Susilo Institute for Ethics in a Global Economy and a Professor of Practice at Boston University’s Questrom School of Business. Dave is involved in promoting ethical, environmental and social awareness and actions in relation to business, engineering, education, the environment and political arenas. Along with teaching ethics at Boston University, he has taught ethics in his finance and entrepreneurship classes at the University of San Francisco, University of California, Berkeley, Menlo College and several other universities. Recently, Dave completed a year at Stanford University as a Distinguished Careers Institute Fellow.

Related Insights

How Retailers Can Capitalize on the “Refund Effect”
Business Challenges

Could the GPT Store Turn ChatGPT into a Platform Powerhouse? 

May 21, 2025
Built to Last in an AI Future
Feature

Built to Last in an AI Future

May 9, 2025
2025 Digital Marketing Symposium: Sponsored by the Digital Business Institute
Digital Business Institute

2025 Digital Marketing Symposium: Sponsored by the Digital Business Institute

April 16, 2025
AI and the Future of Platforms: Growth, Trust, and Competitive Advantage  
Our Insights

AI and the Future of Platforms: Growth, Trust, and Competitive Advantage  

April 16, 2025
Executive Insights: Ned Rimer, Faculty Director, Health Sector Management Program, Questrom School of Business, Boston University (video)
Digital Business

Cheating worries? That’s so 2024. Now, professors are embracing AI. 

March 21, 2025
WaPo: Of the Corporation, By the Corporation, For the Corporation
Corporate Strategy

WaPo: Of the Corporation, By the Corporation, For the Corporation

March 13, 2025

Upcoming Events

No event found!

Get Our Insights Newsletter

Get Insights straight to your inbox by signing up now.

    Popular Insights

    • Why did Hertz just announce it was selling EVs and recording a massive loss? 

      Why did Hertz just announce it was selling EVs and recording a massive loss? 

      72 shares
      Share 29 Tweet 18
    • Mayor Wu Announces 2025 Civic Summit 

      8 shares
      Share 3 Tweet 2
    • How much profit do fireworks stands make?

      309 shares
      Share 124 Tweet 77
    • I’m a business professor who asked dozens of former students how they define success. Here are their lessons for today’s grads

      11 shares
      Share 4 Tweet 3
    • From Hollywood to the Hardware Store: The Real-World Impact of a 100% Tariff 

      6 shares
      Share 2 Tweet 2

    Boston University Questrom School of Business
    595 Commonwealth Avenue
    Boston, MA 02215

    Follow Us

    Newsletter

    © 2023 Trustees of Boston University

    • About Us
    • Digital Business Institute
    • Human Resource Policy Institute
    • Susilo Institute for Ethics in the Global Economy

    Welcome Back!

    Sign In with Linked In
    OR

    Login to your account below

    Forgotten Password?

    Retrieve your password

    Please enter your username or email address to reset your password.

    Log In

    Add New Playlist

    Generic selectors
    Exact matches only
    Search in title
    Search in content
    Post Type Selectors
    Search in posts
    Search in Author
    Search Events
    Filter by Categories
    Action Learning
    Artificial Intelligence in Business
    Book Club
    Books
    BU Today
    Business Challenges
    Business Education
    Business Functions
    Business Policy & Markets
    Corporate Strategy
    Digital Business
    Digital Business Institute
    Diversity, Equity & Inclusion
    Entrepreneurship & Innovation
    Events
    Expert Take
    Feature
    Finance & Accounting
    Future of Business Education
    Future of Work
    Global Media
    Harvard Business Review
    Health, Biopharma, & Health-Tech
    Human Resources Policy Institute
    Innovation
    Insights Live
    Institute for Sustainable Energy
    Journals
    Language of Business
    Leadership & Management
    Local Media
    Marketing
    Media Mention
    Multimedia
    National Media
    Newsletter Spotlight
    Op-Ed
    Operations
    Opinion
    Our Insights
    Partners in Business Ethics
    Podcast
    Publications
    Research Institutes
    Risk
    ScienceDirect
    Silicon Valley Bank
    Sloan Management Review
    Social Impact
    Special Series
    Susilo Institute for Ethics in the Global Economy
    Technology
    The Brink
    Thinkers50@BUQuestrom: Passion & Purpose
    Videos
    • Business Challenges
      • Business Policy & Markets
      • Digital Business
      • Diversity, Equity & Inclusion
      • Entrepreneurship & Innovation
      • Future of Work
      • Health, Biopharma, & Health-Tech
      • Risk
      • Social Impact
    • Business Functions
      • Corporate Strategy
      • Finance & Accounting
      • Innovation
      • Leadership & Management
      • Marketing
      • Operations
      • Technology
    • Publications
      • Journals
      • Harvard Business Review
      • Sloan Management Review
    • Insights Events
      • All Events
      • Insights Live
      • Questrom Institute Events
    • Videos & Podcast
      • Videos
      • Insights@Questrom Podcast
      • Podcast
    • Voices in the Media
    • Our Experts

    © 2023 Trustees of Boston University

    -
    00:00
    00:00

    Queue

    Update Required Flash plugin
    -
    00:00
    00:00