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    Retail’s latest tariff challenge? Setting prices. 

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    Massachusetts Economy at Risk from Trump Administration Policies  

    Massachusetts Economy at Risk from Trump Administration Policies  

    Small businesses may take the brunt of tariffs, even when they’re based in the US 

    Retail’s latest tariff challenge? Setting prices. 

    Bureaucrats get a bad rap, but they deserve more credit − a sociologist of work explains why

    Bureaucrats get a bad rap, but they deserve more credit − a sociologist of work explains why

    Gordon Burtch Named Finalist for the 2025 Bradford-Osborne Research Award

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    Trump looking at cutting US drug prices to international levels, sources say 

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    Small businesses in the US may take the brunt of tariffs 

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    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    Tariffs and Their Economic Impact

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    S1:E1 CVS Paying the “Pink Tax” on Certain Products and the Evolution of the Electric Vehicle Industry

    The Hidden Wisdom of Cultural Pushback

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    Fusion Strategy: Navigating the Industrial Evolution

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    Small businesses may take the brunt of tariffs, even when they’re based in the US 

    Retail’s latest tariff challenge? Setting prices. 

    Best Personal Loans for a 600 Credit Score

    Why have car insurance premiums been increasing over the past years? 

    Trump looking at cutting US drug prices to international levels, sources say 

    Trump looking at cutting US drug prices to international levels, sources say 

    Small businesses in the US may take the brunt of tariffs 

    Small businesses in the US may take the brunt of tariffs 

    Executive Insights: Ned Rimer, Faculty Director, Health Sector Management Program, Questrom School of Business, Boston University (video)

    Tariffs are expected to worsen the divide between Main Street and Wall Street 

    How AI Chat Search Could Disrupt Online Advertising

    Boeing aircraft, duty-free no more 

    How AI Chat Search Could Disrupt Online Advertising

    Compounding pharmacies must stop making versions of Ozempic and Wegovy as shortage ends 

    In a ‘work-from-anywhere’ world, where are people working?

    Rising drug prices are hammering patients, employers, and insurers. Is there any end in sight? 

    How Retailers Can Capitalize on the “Refund Effect”

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    How Retailers Can Capitalize on the “Refund Effect”

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    Leading Global Teams Effectively 

    How Retailers Can Capitalize on the “Refund Effect”

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    Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

    Transforming Products into Platforms: Unearthing New Avenues for Business Innovation

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    Research: Why Companies Should Disclose Their Lack of Progress on DEI 

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Home Multimedia Videos Expert Take

Demotivating Effects of Relative Performance Feedback on Middle-Ranked Workers’ Performance

Expert Take

Anita CarsonAykut TurkoglubyAnita CarsonandAykut Turkoglu
April 5, 2023
in Expert Take, Feature
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Relative performance feedback: what is it and how does it affect employee performance? During this Expert Take, Aykut Turkoglu, Lecturer of Operations and Technology Management, and Anita Carson, Larz Anderson Professor and Professor of Operations and Technology Management, share their findings from a series of experiments analyzing how relative performance feedback can demotivate middle-ranked workers.

Tags: Anita CarsonAykut TurkogluExpert TakePerformancePerformance Feedbackvideos
Anita Carson

Anita Carson

Dr. Anita L. Carson is the Larz Anderson Professor of Management in Operations & Technology Management at the Questrom School of Business at Boston University. Before pursuing her doctorate, Anita worked in operations positions for General Mills and the Electric Boat division of General Dynamics. Her manufacturing experiences are therefore diverse: ranging from fruit-on-the-bottom yogurt to nuclear submarines. She investigates how service process design impacts quality and efficiency. In particular, she has studied care delivery processes in hospitals. Her research finds that a lack of internal integration results in a culture of workarounds that wastes up to 10% of staff’s time. She leverages principles from operations management to help hospitals decrease workarounds and create an improvement-oriented culture. Her research has won numerous awards including a Best Dissertation award from AcademyHealth, a Sloan Industry Studies Fellowship, a best paper award from California Management Review, seven best paper proceedings awards from the Academy of Management, and outstanding abstract from AcademyHealth.

Aykut Turkoglu

Aykut Turkoglu

Aykut is a final-year Ph.D. Candidate in the Operations and Technology Management Department at Boston University Questrom School of Business. He holds a Master's Degree in System Engineering from Boston University and double major B.Sc. degrees in Industrial Engineering and Electrical Engineering from Istanbul Technical University. Aykut's Ph.D. dissertation studies employee management in service operations with a special focus on feedback design, operational improvement, and human-machine interactions.

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