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Apple says its App Store helped generate $1.3T in billings and sales, most without a commission

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Leading Global Teams Effectively

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Will That Marketplace Succeed?
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Demotivating Effects of Relative Performance Feedback on Middle-Ranked Workers’ Performance

Expert Take

featuringAnita CarsonandAykut Turkoglu

April 5, 2023 - Updated On April 27, 2023

in Expert Take, Feature

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Anita Carson

Dr. Anita L. Carson is the Larz Anderson Professor of Management in Operations & Technology Management at the Questrom School of Business at Boston University. Before pursuing her doctorate, Anita worked in operations positions for General Mills and the Electric Boat division of General Dynamics. Her manufacturing experiences are therefore diverse: ranging from fruit-on-the-bottom yogurt to nuclear submarines. She investigates how service process design impacts quality and efficiency. In particular, she has studied care delivery processes in hospitals. Her research finds that a lack of internal integration results in a culture of workarounds that wastes up to 10% of staff’s time. She leverages principles from operations management to help hospitals decrease workarounds and create an improvement-oriented culture. Her research has won numerous awards including a Best Dissertation award from AcademyHealth, a Sloan Industry Studies Fellowship, a best paper award from California Management Review, seven best paper proceedings awards from the Academy of Management, and outstanding abstract from AcademyHealth.

Aykut Turkoglu

Aykut is a final-year Ph.D. Candidate in the Operations and Technology Management Department at Boston University Questrom School of Business. He holds a Master's Degree in System Engineering from Boston University and double major B.Sc. degrees in Industrial Engineering and Electrical Engineering from Istanbul Technical University. Aykut's Ph.D. dissertation studies employee management in service operations with a special focus on feedback design, operational improvement, and human-machine interactions.

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