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        3 Ways Boston University’s Online MBA Is A Disruptor In Business Education

        New Immigration Data Point To Larger U.S. Workforce Issues

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        How CFOs are navigating the debt ceiling standoff

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        The Right Amount of Cards, Cash and ID to Carry in Your Wallet

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        AI: What is it and how will it impact business?

        Is Creativity in Advertising Dead in the age of AI?

        Is Creativity in Advertising Dead in the age of AI?

        How Higher Ed Can Contend with Learning Platforms

        How Higher Ed Can Contend with Learning Platforms

        How Companies Deal with Disruption

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        Money: It’s created. It’s destroyed. But what is it?

        Money: It’s created. It’s destroyed. But what is it?

        Blockchain, Beyond Crypto

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        Here’s Why Experts Say Russia and China’s Attempts to ‘De-Dollarize’ Global Markets are Going Nowhere

        5 ways Russia’s been sidestepping Western sanctions and keeping its economy alive, from switching to the Chinese yuan and dabbling in ghost trades

        3 Ways Boston University’s Online MBA Is A Disruptor In Business Education

        New Immigration Data Point To Larger U.S. Workforce Issues

        A Risk Management Nightmare at Silicon Valley Bank

        How CFOs are navigating the debt ceiling standoff

        Opposing scientists find no clear evidence for gender bias in academic science

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        Ethics Professor Raises Key Questions About the Future Use of AI

        Questrom marketing researcher explores the data-tracking debate

        Ownership in AI: Who is responsible for the benefits and downsides of AI’s output?

        Ownership in AI: Who is responsible for the benefits and downsides of AI’s output?

        The Right Amount of Cards, Cash and ID to Carry in Your Wallet

        Why Employees Hate Hot-Desking

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        What to know about First Republic and the banking crisis

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          A Better Approach to Customer-Centric Messaging and Engagement

          A Better Approach to Customer-Centric Messaging and Engagement

          How Coworking Spaces Impact Employee Well-Being

          How Coworking Spaces Impact Employee Well-Being

          Will Salary Transparency Laws Change Employee Compensation?

          Will Salary Transparency Laws Change Employee Compensation?

          Heroes from Above But Not (Always) from Within? Gig workers’ reactions to the sudden public moralization of their work

          Heroes from Above But Not (Always) from Within? Gig workers’ reactions to the sudden public moralization of their work

          To Encourage Patients to Fill Prescriptions, Fix Copays

          To Encourage Patients to Fill Prescriptions, Fix Copays

          Is Tesla’s Era of Dominance Coming to an End? What Experts Say

          Is Tesla’s Era of Dominance Coming to an End? What Experts Say

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          ESG Investing Isn’t Designed to Save the Planet

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          Home Multimedia Videos Expert Take

          Demotivating Effects of Relative Performance Feedback on Middle-Ranked Workers’ Performance

          Expert Take

          Anita CarsonAykut TurkoglubyAnita CarsonandAykut Turkoglu
          April 5, 2023
          in Expert Take, Feature
          26
          A A

          Relative performance feedback: what is it and how does it affect employee performance? During this Expert Take, Aykut Turkoglu, Lecturer of Operations and Technology Management, and Anita Carson, Larz Anderson Professor and Professor of Operations and Technology Management, share their findings from a series of experiments analyzing how relative performance feedback can demotivate middle-ranked workers.

          Tags: Anita CarsonAykut TurkogluExpert TakePerformancePerformance Feedbackvideos
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          Anita Carson

          Anita Carson

          Dr. Anita L. Carson is the Larz Anderson Professor of Management in Operations & Technology Management at the Questrom School of Business at Boston University. Before pursuing her doctorate, Anita worked in operations positions for General Mills and the Electric Boat division of General Dynamics. Her manufacturing experiences are therefore diverse: ranging from fruit-on-the-bottom yogurt to nuclear submarines. She investigates how service process design impacts quality and efficiency. In particular, she has studied care delivery processes in hospitals. Her research finds that a lack of internal integration results in a culture of workarounds that wastes up to 10% of staff’s time. She leverages principles from operations management to help hospitals decrease workarounds and create an improvement-oriented culture. Her research has won numerous awards including a Best Dissertation award from AcademyHealth, a Sloan Industry Studies Fellowship, a best paper award from California Management Review, seven best paper proceedings awards from the Academy of Management, and outstanding abstract from AcademyHealth.

          Aykut Turkoglu

          Aykut Turkoglu

          Aykut is a final-year Ph.D. Candidate in the Operations and Technology Management Department at Boston University Questrom School of Business. He holds a Master's Degree in System Engineering from Boston University and double major B.Sc. degrees in Industrial Engineering and Electrical Engineering from Istanbul Technical University. Aykut's Ph.D. dissertation studies employee management in service operations with a special focus on feedback design, operational improvement, and human-machine interactions.

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